Frequently asked questions


How much is the shipping cost?

■ Uniform overseas
e-packet $20
Delivery Time : About 10 days after shipping
Tracking Number :Yes

EMS $31
Delivery Time : About 5 days after shipping
Tracking Number :Yes

Please leave it as a gift to overseas


■ Japan nationwide equal 950 yen
Free shipping for 20,000 yen or more
Yamato Transport

 

How long will it arrive?

Basically, we will ship in 1 business day(excluding weekends and holidays).

Depending on the stock status, it may take about 3 business days(excluding weekends and holidays)to ship, or wait until arrival.

 

Can I wrap it?

Yes, we accept it.

The wrapping method varies depending on the shape and box.

If you would like to receive a gift, please contact us via customer support message or e-mail after placing an order.


Can I return it?


Basically, we do not accept returns due to customer convenience.It is made one by one by hand by writers and craftsmen.Therefore, the size, shape, color, pattern, etc. may occur individual differences by firing and raw materials.We are inspecting to satisfy our customers, but to the extent that there is no problem to useDimensions,shapes,colors,patternsAs for the difference, please order on understanding so that you can understand as the characteristics of the vessel.Please note that the color and texture of the product may vary slightly depending on your monitor Environment and browser.


Other inquiries and consultations

Reception: weekdays 10: 00-18:00

A customer support representative will answer.Please feel free to contact us from the following message if you have any questions or concerns about the work.

 From here

 info@heiseiromantic.com

 03-3451-8238